I have a complaint/feedback, what next?

Comments and feedback are very important to us and help to improve the services delivered to all our customers. 

If you have feedback or a complaint about something that is disrupting your experience, please query this with the staff on the night. We will do all we can to quickly rectify this for you.

If you would like to make a formal complaint after the event, or wish to send us some feedback, we welcome you to do so. 

Please submit an enquiry on this page and it will reach the correct department.

We respond in every instance in due course, once the matter has been investigated.