What is your cancellation/transfer/refund policy?
Paul B
Last Update hace 5 meses
If you have made a booking after 4th May 2022 we offer an optional ticket plan where you can get a refund from them provided you have met the criteria. To do so please contact them directly.
If you haven't purchased this optional extra then unfortunately as per our terms and conditions we can not issue a refund as it isn't something that we offer.
We can offer credit for the full value less booking fee as long as this request is made 14 days or longer before the scheduled event start time. This can ONLY be done via our live chat or by submitting an enquiry via the help centre, please note bookings cannot be changed over the phone, but our staff are always able to assist. For data protection this request can only be made via the booker directly. This is only valid for regular weekly events at Hot Water Comedy Club and excludes external events and tour shows, unfortunately these are none transferable and can not be cancelled.
Likewise we can transfer your booking if the event you wish to move to has availability directly on our website and is priced the same, to do so please submit an enquiry and include all the relevant information on the link above, be sure to check out availability on our website prior to requesting your booking change.
Our credit has no expiry and can be used against anything bookable directly via the website.
If you have booked a show that is in less than 14 days time, then normal terms would apply and therefore no credit/booking change will be issued.
For any further assistance please see our full terms and conditions page.