What is your refund policy?
Paul B
Last Update vor 2 Monaten
If you have made a booking after 4th May 2022 we offer an optional ticket plan where you can get a refund from them provided you have met the criteria. To do so please contact them directly.
If you haven't purchased this optional extra then unfortunately as per our terms and conditions we can not issue a refund as it isn't something that we offer.
We can offer credit for the full value less booking fee as long as this request is made 14 days or longer before the scheduled event start time. This can only be done via our live chat or by submitting an enquiry via the help centre, please note bookings cannot be changed over the phone, but our staff are always able to assist.
Our credit has no expiry and can be used against anything bookable directly via the website.
If you have booked a show that is in less than 14 days time, then normal terms would apply and therefore no credit/booking change will be issued.
For any further assistance please see our full terms and conditions page.